Job title: Digital Content Strategist
Experience: Extensive experience crafting content solutions that make a real difference to customer experience online.
Specialities: Content strategy expertise for:
✚ Digital transformation and adoption content requirements
✚ Content migrations, website mergers, and consolidation
✚ Single source or centralised content creation
✚ Customer self-service improvement projects
✚ Content creation and maintenance – people, processes and tools
I'm looking for: Freelance or contract Content Strategy roles.
Portfolio: Check out my Linkedin profile.
Best endorsement: I had the pleasure of working with Trudy Evans at Spark NZ Ltd where we brought content management and operational business processes together to streamline how Spark managed its information and knowledge.
Trudy’s vision, expertise and passion inspired the organisation to change its way of operating in a digital and customer experience field, which is so vital for every company today.
The changes Trudy lead have made a significant difference to Spark’s digital experience for both customers and employees. Spark observed a 40% increase in their Net Promotor Score for their website’s Help content.
This sustainable digital transformation has enabled Spark to continue to produce structured, concise, customer-centric content using next practice standard and guidelines.
I would recommend Trudy to any company who is looking to improve their content management processes and digital content!
Availability/lead time: 1 - 2 weeks
Contact me: Trudy.firstname.lastname@example.org